Who this is for
Independent property and casualty, life and health, and benefits agencies in Louisiana, typically 3 to 50 people, with one or a few offices. You quote and bind through carrier portals, manage policies in an agency management system, and spend most of the day in email with clients and carriers. You need IT that keeps all of that secure and available without a full-time IT person.
Pain points specific to Louisiana insurance agencies
- Client PII everywhere. Applications, declarations pages, claims files and ID scans sit in email, on desktops and in shared drives. Any of it leaking is a notification event under Louisiana's breach notification law.
- Carrier portals multiply passwords. Dozens of logins, shared among staff, rarely with multi-factor authentication. One reused password is the whole agency.
- Email is the business and the attack surface. Phishing that impersonates a carrier or a client works on a busy CSR. A compromised mailbox exposes every client conversation in it.
- Insurance data security laws are real. Louisiana adopted an insurance data security law modeled on the NAIC model law. Depending on your size, you may be required to maintain a written information security program and report cybersecurity events to the Department of Insurance.
- E&O and cyber carriers ask hard questions. Your own application asks whether you enforce MFA, run endpoint detection, back up offline and train staff. Answer wrong and the policy may not pay.
- Hurricane season hits you twice. When a storm comes through, your clients need you most at the exact moment your office may be without power or internet.
- Agency management systems need care. Applied Epic, HawkSoft, EZLynx, AMS360 and similar systems, cloud or local, still depend on workstations, network and integrations someone has to own.
What we deliver
- Multi-factor authentication on email, remote access, the agency management system and every carrier portal that supports it, with a password manager so shared logins stop living on sticky notes.
- Email security done properly: SPF, DKIM and DMARC for your domain, phishing and impersonation protection, and audits for the hidden forwarding rules attackers leave behind.
- Microsoft 365 or Google Workspace hardening with conditional access, audit logging and data loss prevention tuned for PII.
- Endpoint detection and response on every device, with 24x7 managed detection and response through our Huntress SOC partnership.
- Endpoint encryption on every workstation and laptop, so a lost laptop is not a breach notification.
- Agency management system environment support: the workstations, network and integrations your AMS depends on, with vendor coordination.
- Backup and disaster recovery with encrypted, off-site, immutable copies tested on a schedule, and a plan for working from anywhere when the office is dark after a storm.
- Written information security program aligned to Louisiana's insurance data security requirements and your carrier agreements, with the evidence to back it up.
- Cyber and E&O application support: accurate, defensible answers to the security questionnaire.
- Staff security training that covers the carrier-impersonation and client-impersonation phishing an agency actually sees.
- Incident response runbook drafted before you need it, including who to notify and when.
How we work
We start with a clear assessment of your agency: how you access carriers, where client data lives, how email is secured and what would happen in a storm. From there, we scope an engagement that fits your size and risk. You get one point of contact who knows your environment.
- Scoped engagement based on what your agency actually needs, not a tier menu.
- Flat monthly rate after the initial assessment, with no surprise after-hours billing.
- Full client environment isolation. Your data is never on shared infrastructure with another agency.
Why us, in plain terms
We are owner-led and local, with a 24x7 security operations layer through Huntress behind every endpoint we protect. We already support independent agencies on the Northshore, we know the Louisiana market, and we treat a compromised mailbox as the emergency it is.
Free 30-minute assessment
If you are not sure whether your agency could survive a phished password, or whether the answers on your last cyber application were true, we will tell you in 30 minutes. No pressure, no proposal pushed across the table at the end of the call.