# Lagniappe IT, LLC > Managed IT services, cybersecurity and private AI for small and mid-sized businesses on the > Northshore of Louisiana (St. Tammany Parish and surrounding areas). Owner-led, based in > Mandeville since 2023. Best fit: owner-led businesses of 5 to 50 people that hold sensitive > client data: law firms, CPA firms, dental and medical practices, title companies, insurance > agencies, contractors and nonprofits. ## Facts - Legal name: Lagniappe IT, LLC - Founder and owner: Brandon Casey (founder and managing partner) - Founded: 2023 - Office: 1011 North Causeway Blvd., Suite 8, Mandeville, LA 70471 - Phone: 985-304-3054 - Email: info@lagniappeit.com - Hours: Monday to Friday, 8am to 5pm Central. Security monitoring for clients runs 24x7 through a SOC partner (Huntress). - Service area: St. Tammany Parish (Mandeville, Covington, Slidell, Madisonville, Abita Springs, Lacombe, Pearl River, Folsom), Hammond and Tangipahoa Parish, and the Greater New Orleans area (Metairie, Kenner, New Orleans). Remote support anywhere a client has staff. - Memberships: St. Tammany Chamber of Commerce. - Quotes: every engagement is quoted in writing after a free assessment or scoping call. No prices are published. - Primary call to action: a free 30-minute IT and security assessment with written findings, booked at https://lagniappeit.com/contact/ or by phone. - Platforms standardized on: Huntress (MDR/SOC), NinjaOne (RMM), Microsoft 365, Google Workspace, Ubiquiti networking. - Not offered: website design or SEO as standalone services. ## What we do - Managed IT: help desk, endpoint management and patching, Microsoft 365 and Google Workspace administration, network and Wi-Fi, backup and disaster recovery, strategic IT planning (virtual CTO). - Cybersecurity: endpoint detection and response, 24x7 managed detection and response via Huntress, MFA, email security (SPF, DKIM, DMARC), CIS Controls aligned hardening, vulnerability management, security awareness training, penetration testing, incident response planning, compliance support (HIPAA, FTC Safeguards Rule and IRS Pub 4557, ALTA Best Practices, Louisiana insurance data security requirements). - AI: the AI Operations Engagement (Stage 1 Organize: AI-assisted cleanup of documents and email, fixed fee; Stage 2 Strengthen: private AI system on client-owned on-premises hardware, one-time implementation plus flat monthly service; Stage 3 Grow: expanded monthly tier), AI strategy and advisory, custom AI applications, data and knowledge management, AI security and governance. Esprit is the AI memory platform built and hosted from the Mandeville office (lagniappeit.ai). ## Key pages - [Home](https://lagniappeit.com/) - [Managed IT services](https://lagniappeit.com/services/) - [Cybersecurity](https://lagniappeit.com/cybersecurity/) - [AI for business](https://lagniappeit.com/ai/) - [AI Operations Engagement](https://lagniappeit.com/ai/ai-operations-engagement/) - [FAQ](https://lagniappeit.com/faq/) - [About](https://lagniappeit.com/about/) - [Contact and free assessment](https://lagniappeit.com/contact/) - [Full text of the site for LLMs](https://lagniappeit.com/llms-full.txt) ## Services - [Strategic IT Planning](https://lagniappeit.com/services/msp/strategic-it-planning/): A virtual CTO: roadmap, budget, vendor decisions and quarterly reviews tied to business goals. - [Backup & Disaster Recovery](https://lagniappeit.com/services/msp/backup-disaster-recovery/): Tested 3-2-1 backups with documented recovery times, built for hurricane season. - [Network Management & Monitoring](https://lagniappeit.com/services/msp/network-management/): Firewalls, Wi-Fi, segmentation and monitoring for offices that cannot go offline. - [Endpoint Management & Security](https://lagniappeit.com/services/msp/endpoint-security/): Every laptop and desktop patched, encrypted, monitored and protected with EDR. - [Cybersecurity](https://lagniappeit.com/services/msp/cybersecurity/): CIS-aligned controls, vulnerability management, training and incident response. - [Help Desk Support](https://lagniappeit.com/services/msp/help-desk-support/): Real people who know your environment, by phone, email, remote or on-site. - [Microsoft 365 Management](https://lagniappeit.com/services/msp/microsoft-365/): Hardened, licensed correctly and managed, so email and files stay secure. - [AI Strategy & Advisory](https://lagniappeit.com/services/ai/ai-strategy-advisory/): Find the AI use cases worth doing in your business and skip the rest. - [AI Platform & Infrastructure Management](https://lagniappeit.com/services/ai/ai-platform-infrastructure/): We run the private compute, gateways and monitoring your AI depends on. - [AI Application Development & Management](https://lagniappeit.com/services/ai/ai-application-development/): Custom AI tools built for your workflow and supported after launch. - [AI Data & Knowledge Management](https://lagniappeit.com/services/ai/ai-data-knowledge/): Organized documents, knowledge bases and retrieval so AI answers from your data. - [AI Security & Governance](https://lagniappeit.com/services/ai/ai-security-governance/): Access control, audit logging and policies that keep AI defensible. ## Industries - [IT and Cybersecurity for Louisiana Law Firms](https://lagniappeit.com/solutions/law-firms-louisiana/): Lagniappe IT delivers managed IT, cybersecurity, and DR for Louisiana law firms, from solo practitioners to mid-sized practices. - [IT and Cybersecurity for Louisiana CPA Firms](https://lagniappeit.com/solutions/cpa-firms-louisiana/): Lagniappe IT delivers managed IT, cybersecurity, FTC Safeguards Rule support, and tax-season-grade reliability for Louisiana CPA and accounting firms. - [HIPAA-Compliant IT for Louisiana Dental Practices](https://lagniappeit.com/solutions/dental-practices-louisiana/): Lagniappe IT delivers HIPAA-compliant managed IT, cybersecurity, and disaster recovery for Louisiana dental practices, built around Eaglesoft, Dentrix, and Open Dental environments. - [HIPAA-Compliant IT for Louisiana Medical Practices](https://lagniappeit.com/solutions/medical-practices-louisiana/): Lagniappe IT delivers HIPAA-aligned managed IT, cybersecurity, risk analysis and disaster recovery for independent medical, chiropractic, physical therapy and behavioral health practices in Louisiana. - [IT and Cybersecurity for Louisiana Title Companies](https://lagniappeit.com/solutions/title-companies-louisiana/): Lagniappe IT delivers managed IT, ALTA-aligned cybersecurity, wire-fraud defense, and disaster recovery for Louisiana title and settlement companies. - [IT and Cybersecurity for Louisiana Insurance Agencies](https://lagniappeit.com/solutions/insurance-agencies-louisiana/): Lagniappe IT delivers managed IT, cybersecurity, email protection and disaster recovery for independent insurance agencies in Louisiana, built around carrier portals, agency management systems and client PII. - [IT Support for Louisiana Contractors and Trades](https://lagniappeit.com/solutions/contractors-louisiana/): Lagniappe IT delivers managed IT, cybersecurity and mobile device support for Louisiana contractors, builders, HVAC, electrical and plumbing companies with an office and crews in the field. - [IT Support for Louisiana Nonprofits and Ministries](https://lagniappeit.com/solutions/nonprofits-louisiana/): Lagniappe IT delivers affordable managed IT, cybersecurity and donor-data protection for nonprofits, churches and community organizations in St. Tammany Parish and across Louisiana. ## Service area pages - [IT support in Mandeville](https://lagniappeit.com/locations/mandeville-la/) - [IT support in Covington](https://lagniappeit.com/locations/covington-la/) - [IT support in Slidell](https://lagniappeit.com/locations/slidell-la/) - [IT support in Madisonville](https://lagniappeit.com/locations/madisonville-la/) - [IT support in Hammond](https://lagniappeit.com/locations/hammond-la/) - [IT support in Metairie and New Orleans](https://lagniappeit.com/locations/metairie-new-orleans/) ## Insights - [What is a HIPAA security risk assessment, and does a small practice need one?](https://lagniappeit.com/insights/hipaa-security-risk-assessment-small-practice/): What the HIPAA Security Rule actually requires of a small medical or dental practice, what a risk analysis covers, and how to get one done without stopping the clinic. - [Managed IT vs break-fix: which is right for a 5 to 50 person business?](https://lagniappeit.com/insights/managed-it-vs-break-fix/): A plain-English comparison of paying an IT provider by the hour versus a flat monthly managed agreement, with the point at which switching makes sense for a small Louisiana business. - [Cybersecurity for a 10-person law firm, the minimum viable stack](https://lagniappeit.com/insights/cybersecurity-10-person-law-firm/): Practical, no-buzzword guide to the minimum cybersecurity controls a 10-attorney Louisiana law firm should have in place in 2026. - [What does a Managed Service Provider (MSP) cost in Louisiana?](https://lagniappeit.com/insights/msp-cost-louisiana/): A plainspoken guide to MSP pricing for small businesses in Louisiana, what's typically included, what to watch for, and how to scope properly.